Frequently Asked Questions
We’re here to help. Find answers to our most frequently asked questions about sizing, orders, delivery, returns and caring for your Camirale pieces.
Sizing & Fit
What size should I buy?
Camirale follows Australian women’s sizing
from XS (6) to 3XL (18). Each product page includes a detailed Size Guide to
help you find your best fit.
Is Camirale true to size?
Our pieces are designed to fit comfortably
while allowing the freedom of movement you need on and off the course. Fit can
vary slightly depending on the style and fabric, so we recommend checking the
Size Guide and fit notes on each product page before ordering.
I’m between two sizes. Which size should I choose?
This will depend on the style and how you
prefer your clothes to fit. Check the individual product measurements and fit
notes first.
Where can I find garment measurements?
You’ll find sizing and measurement
information in the Size Guide on each product page. We recommend comparing
these measurements with a similar garment you already own and love.
Do you offer different lengths?
Selected Camirale styles are available in
different length options. Available lengths will be shown on the individual
product page.
Orders & Delivery
Where is my order?
Once your order has been dispatched, you’ll
receive a shipping confirmation email with your tracking details. Simply follow
the tracking link to check its progress.
If your order appears to be delayed or
hasn’t arrived when expected, please contact us and we’ll look into it for you.
When will my order be dispatched?
We aim to have orders packed and on their
way as quickly as possible. Our current dispatch timeframe is shown at checkout
and in your order confirmation.
During launches, promotions and
particularly busy periods, dispatch may take a little longer.
How long will delivery take?
Delivery times depend on your location and
the shipping method selected at checkout. Once your order has been dispatched,
you’ll receive tracking information so you can follow its journey.
I’m between two sizes. Which size should I choose?
This will depend on the style and how you
prefer your clothes to fit. Check the individual product measurements and fit
notes first.
Do you offer express shipping?
Yes. Express shipping is available for
eligible Australian orders and can be selected at checkout.
How much is shipping?
Shipping costs and available delivery
options are displayed at checkout before you complete your purchase.
Do you offer free shipping?
We offer complimentary shipping on eligible
Australian orders over our free-shipping threshold. The current threshold will
be displayed on our website and at checkout.
Can I change or cancel my order?
We begin preparing orders quickly, so
changes or cancellations aren’t always possible. If you’ve made a mistake,
contact us as soon as you can and we’ll do our best to help before your order
is dispatched.
Can I change my delivery address?
If your order hasn’t been dispatched, we
may be able to update your delivery address. Please contact us as soon as
possible with your order number and the correct address.
Once an order has been dispatched, we may not be able to redirect it.
Returns & Exchanges
Can I exchange my size?
Of course. If the fit isn’t quite right,
you can request an exchange for another size, subject to availability.
Items must be unworn, unwashed and returned in their original condition with all tags attached. Please refer to our Returns
& Exchanges Policy for full details.
How do I request a return?
You can request a return within 30 days of
receiving your order, subject to our Returns & Exchanges Policy.
Items must be unworn, unwashed and in their original condition with all tags attached. Visit our Returns page for
instructions on getting started.
Do I have to pay for return shipping?
Return shipping will depend on the reason
for your return. Please refer to our Returns & Exchanges Policy for details, including returns for faulty or incorrectly supplied items.
Can I return an item if I’ve removed the tags?
For change-of-mind returns or exchanges,
items need to be returned unworn, unwashed and with their original tags
attached.
This does not affect your rights if an item
is faulty.
How long will my refund take?
Once your return has been received and
approved, your refund will be processed back to your original payment method.
Your bank or payment provider may take additional time to make the funds
available in your account.
Products & Care
My garment is faulty. What should I do?
We’re sorry to hear that. Please contact us
with your order number, a brief description of the issue and clear photos
showing the fault.
We’ll review it and get back to you with
the next steps as quickly as possible.
I received the wrong item. What should I do?
We’re sorry about the mix-up. Please
contact us with your order number and a photo of the item you received.
We’ll arrange the next steps and cover the
cost of returning the item that was incorrectly supplied.
How should I care for my Camirale garments?
Always follow the care instructions on your
garment label, as care requirements vary depending on the fabric and style.
Taking a little extra care when washing and
storing your Camirale pieces will help keep them looking and performing their
best.
Are Camirale garments designed specifically for golf?
Yes, but not only for golf.
Camirale is designed around the movement,
comfort and performance women need on the course, with an elevated aesthetic
that makes our pieces just as wearable beyond it.
What fabrics do you use?
We select fabrics for their combination of
comfort, movement, performance and feel. Depending on the garment, features may
include stretch, breathability, moisture management, lightweight construction
and easy-care performance.
Fabric composition and key features are
listed on each product page.
Do your skirts and dresses have built-in shorts?
Selected skirts and dresses feature
built-in shorts for added comfort, coverage and freedom of movement. Check the
individual product page for details.
Do your garments have pockets?
Many Camirale styles include functional
pockets designed with golf and everyday wear in mind. Pocket details are
included on each product page.
Stock & Promotions
When will you restock?
Some of our most-loved pieces will be
restocked, while others may be available in limited quantities.
If a restock is planned, sign up for a
notification on the product page and we’ll let you know when it returns.
International Orders
Do you offer international shipping?
Yes. Camirale ships to selected
international destinations. Available destinations and shipping costs will be
displayed at checkout.
Will I have to pay duties or taxes on an international order?
International orders may be subject to
local duties, taxes or import charges depending on the destination.
Unless otherwise stated at checkout, these
charges are the responsibility of the customer and are determined by the
relevant local authorities.
Can I return an international order?
Yes, subject to our Returns & Exchanges
Policy. International return shipping costs and conditions may differ from
Australian returns, so please review the policy before sending your item back.
About Camirale
Where is Camirale designed?
Camirale is an Australian women-led golf
and lifestyle brand, created with the modern female golfer in mind.
Our pieces bring together considered
design, performance and effortless style, for the course and wherever the day
takes you.
Where are Camirale garments made?
Camirale works with carefully selected
manufacturing partners to produce our collections. We choose our partners and
materials with a focus on quality, craftsmanship and creating garments designed to be worn and loved.
How can I contact Camirale?
We’d love to hear from you. Visit our
Contact page and send us a message and our team will get back to you as soon as
possible.