Love It or Return It

We want you to love your Camirale purchase. If it's not quite right, we're happy to offer
returns within Australia ($15 flat rate) and a full refund on your items, provided your return
meets the conditions below.

30 Day Returns

Items may be returned within 30 days of the delivery date for a full refund.

To be eligible for a return, your item must:

• Be returned within 30 days of purchase.
• Be unworn, unwashed and in its original condition.
  
• Have all original tags attached.
• Be free from makeup, deodorant, perfume, pet hair or any other marks or signs of wear.

We reserve the right to decline returns that do not meet these conditions.

Australian Returns

We offer a flat rate of $15 return shipping on eligible returns within Australia. Once your return request has been approved, we’ll provide instructions and a prepaid return label.

International Returns

International customers are welcome to return eligible items within 30 days; however, return shipping costs are the responsibility of the customer unless the item is faulty or we sent the wrong product.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order.

Include your order number, a description of the issue and clear photos so we can resolve the matter as quickly as possible.

If your item is confirmed to be faulty, we’ll arrange a replacement or full refund in accordance with Australian Consumer Law.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed to your original payment method. Refunds may take 3–10 business days to appear in your account.

Original shipping charges are non-refundable unless your item is faulty or we made an error with your order.

Exchanges

We currently do not offer direct exchanges.
If you’d like a different size, colour or style, simply return your original item for a refund and place a new order..

Non Returnable Items

The following items cannot be returned unless they are faulty:

Final sale or clearance items.
Products that have been worn, washed, altered or damaged after delivery.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Need Help?

If you have any questions about sizing, fit or returns, we’d love to help.
Please contact our Customer Care team before returning your item and we’ll guide you through the process.
This policy aligns with Australian Consumer Law and is generous enough to build trust while protecting Camirale from returns of worn or damaged garments.

Shipping Policy

Shipping within Australia

We deliver Australia-wide.

• Flat rate of $15 for standard shipping Australia-wide
• Free Standard Shipping on all orders of $200 AUD or more Australia-wide.
  
• Express shipping is available at checkout for an additional charge.
• Returns are charged at a flat rate of $15 Australia-wide

Orders are typically dispatched within 1–3 business days. During new collection launches, promotional periods or public holidays, dispatch times may be slightly longer. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Delivery Timeframes

Estimated delivery times are:

Standard Shipping: 2–8 business days*

Express Shipping: 1–4 business days*

Delivery times are estimates only and may vary depending on your location.

International Shipping

We ship to selected international destinations.
International shipping costs are calculated at checkout and are payable by the customer. Delivery timeframes vary depending on the destination and shipping provider. Please note that any customs duties, taxes, import fees or other charges imposed by the destination country are the responsibility of the customer.

Incorrect Shipping Details 

Please ensure your delivery address is correct when placing your order.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend your parcel.
Lost or Delayed Parcels
Once your order has been handed to our shipping partner, delivery is managed by the carrier.
If your parcel is delayed or appears to be lost, please contact our Customer Care team and we’ll work with the carrier to help resolve the issue as quickly as possible.

*Delivery timeframes are estimates and may vary during peak periods or due to circumstances outside our control.